I worked in technical support about a year ago, and I was part of the group that was first in line to handle problem calls. Oh, joy. Being only eighteen at the time, my experience in the field of technical support was somewhat limited, but I could still handle my own.

Now, as you may or may not know, SGI sells top of the line computers used in many different industries. On average, they're about three times as expensive as personal PCs and are meant to be used by professionals in the industries they're used in.

Anyway, the following call came in:

Customer: "I just received an Onyx yesterday, and I tried to set it up today and it doesn't work."
Tech Support: "It just doesn't boot up?"
Customer: "It doesn't even turn on. I see nothing on the screen, and the fan doesn't even turn on in the back of the system."
Tech Support: "Is the monitor functioning? Is there a little green light in the lower right corner of the monitor?"
Customer: "Yes, there is."
Tech Support: "Ok, is the computer plugged in?"
Customer: (irritated) "Look, I think I know how to set up a system. I'm a college graduate, you know."
Tech Support: "Ok, let me finish typing up this report, and I'll send it off. You will get a reply within one business day."
Customer: (exasperated) "Thank you. Geez, I mean I paid a huge amount of money for this computer. The least you people can do it make sure it works before sending it to me!"

Customer: "I mean, to add to the poor quality control, you even sent me one extra power cord."
Tech Support: "One extra cord?"
Customer: "Yes, it looks just the one I used to plug in the monitor and computer, but that's all you sent to me. I have no use for this other one."
At this point, I thought I should inquire a little more...but use a bit of tact to do so.

Tech Support: "Sir, can you double check the serial number on the back of your computer?"
Customer: "On the back of the computer?"
Tech Support: "Yes, sir."
Customer: (sigh) "All right, all right, hold on..."
I heard a few muffled grunts as he crawled over his desk to see the back of the computer. He repeated the serial number from the sticker. I didn't bother to verify it.

Tech Support: "Thank you, sir. Oh, by the way, can you check to see if the computer is plugged in?"

Dead silence. I could just picture the man's face when he realized that the computer was never plugged in in the first place and that the "extra" power cord he was holding in his hand was for the computer. I didn't wait for a response from him. I thanked him for calling, hung up, and closed the case.

A new sign in the Bank Lobby reads:

"Please note that this Bank is installing new Drive-through ATM machines enabling customers to withdraw cash without leaving their vehicles. Customers using this new facility are requested to use the procedures outlined below when accessing their accounts.

After months of careful research, MALE and FEMALE procedures have been developed.

Please follow the appropriate steps for your gender:

MALE PROCEDURE

1. Drive up to the cash machine.
2. Put down your car window.
3. Insert card into machine and enter PIN.
4. Enter amount of cash required and withdraw.
5. Retrieve card, cash and receipt.
6. Put window up.
7. Drive off.

FEMALE PROCEDURE

1. Drive up to cash machine.
2. Reverse and back up the required amount to align car window with the machine.
3. Set parking brake, put the window down.
4. Find handbag, remove all contents on to passenger seat to locate card.
5. Tell person on cell phone you will call them back and hang up.
6. Attempt to insert card into machine.
7. Open car door to allow easier access to machine due to its excessive distance from the car.
8. Insert card.
9. Re-insert card the right way.
10. Dig through handbag to find diary with your PIN written on the inside back page.
11. Enter PIN.
12. Press cancel and re-enter correct PIN.
13. Enter amount of cash required.
14. Check makeup in rear view mirror.
15. Retrieve cash and receipt.
16. Empty handbag again to locate wallet and place cash inside.
17. Write debit amount in check register and place receipt in back of checkbook.
18. Re-check makeup.
19. Drive forward 2 feet.
20. Reverse back to cash machine.
21. Retrieve card.
22. Re-empty hand bag, locate card holder, and place card into the slot   &nb sp;   &nbs p; provided.!
23. Give dirty look to irate male driver waiting behind you.
24. Restart stalled engine and pull off.
25. Redial person on cell phone.
26. Drive for 2 to 3 miles.
27. Release Parking Brake.

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Dispatcher: 911 What is your emergency?
Caller: I heard what sounded like gunshots coming from the brown house on the corner.
Dispatcher: Do you have an address?
Caller: No, I have on a blouse and slacks, why?

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Dispatcher: 911 What is your emergency?
Caller: Someone broke into my house and took a bite out of my ham and cheese sandwich.
Dispatcher: Excuse me?
Caller: I made a ham and cheese sandwich and left it on the kitchen table and when I came back from the bathroom, someone had taken a bite out of it.
Dispatcher: Was anything else taken?
Caller: No, but this has happened to me before and I'm sick and tired of it!

Dispatcher: 911
Caller: Yeah, I'm having trouble breathing. I'm all out of breath. Darn....I think I'm going to pass out.
Dispatcher: Sir, where are you calling from?
Caller: I'm at a pay phone. North and Foster.
Dispatcher: ! Sir, an ambulance is on the way. Are you an asthmatic?
Caller: No
Dispatcher: What were you doing before you started having trouble breathing?
Caller: Running from the Police.

Dispatcher: 911 What is the nature of your emergency?
Caller: I'm trying to reach nine eleven but my phone doesn't have an eleven on it.
Dispatcher: This is nine eleven.
Caller: I thought you just said it was nine-one-one
Dispatcher: Yes, ma'am nine-one-one and nine-eleven are the same thing.
Caller: Honey, I may be old, but I'm not stupid.

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Dispatcher: 911 What's the nature of your emergency?
Caller: My wife is pregnant and her contractions are only two minutes apart
Dispatcher: Is this her first child?
Caller: No, you idiot! This is her husband!

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